Refund Policy

Last updated: 5 July 2026

This policy explains how refunds work for credits purchased on nthrun.

14-day refund

We offer a full refund within 14 days of purchase, provided that none of the credits in the purchased pack have been used. Once a credit from a pack has been consumed, the pack is no longer eligible for a refund.

Credits never expire

Credits you buy on nthrun never expire — they remain in your account until you use them.

Billing errors and unauthorized charges

Billing errors, duplicate charges, and unauthorized or accidental charges are handled on a case-by-case basis. If you believe you have been charged in error, please contact support — we will review the situation and resolve it fairly.

Your statutory rights

Nothing in this policy limits your statutory consumer rights. Where they legally apply — such as EU/UK statutory cooling-off / withdrawal rights — those rights are honored regardless of the above.

Payments and how refunds are issued

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Where a refund is due, it may be handled and issued through Paddle.

Contact

Refund or billing questions: fpopovplavsic@gmail.com.